1) Purpose and scope

These Terms and Conditions are intended to regulate the rela tion between TOUCH COMPLEMENTS. (Hereinafter TOUCH COMPLEMENTS® or the Company), company of Spanish nationality, residing in Street Sorolla 4 San Bartolome de Tirajana, 35100, Las Palmas (Spain) and NIF No. B-76097013, registered in the province of Las Palmas and you. (Hereinafter the Customer) on all transactions on the site located in www.touchcomplements.com (hereinafter, the “Online Store”).
You. You can contact us by sending an email to web@touchcomplements.com

2) Definitions

“Contractual Documents Site” .- The term includes these Terms and Conditions, the Privacy Policy, Delivery Policy, Returns and Cancellations; in general, the term also includes any contract, agreement, or policy announcement that the Company issued and published from time to time and make it applicable to transactions conducted via the Online Store.
“Online Product Catalog” or “Catalogue” .- It is composed of all merchandise, gift certificates and, where appropriate, services that are available at the Online Store; Catalog items are not necessarily available or in stock at the moment an order is placed; They can be changed, replaced or discontinued from time to time at the discretion of the Company.
“Purchase Order” or “Order” .- is the data message generated by the client to request the acquisition of a product, and in which you acknowledge their willingness to purchase the product in quantity, price, terms and conditions established there.
“Purchase Confirmation” .- is the data message generated by the online store at which the Company expresses its acceptance to fill the order offered by the Customer. Purchase Confirmation confirms that the Company has sold and the customer has purchased the relevant articles and notes the time of purchase. The message includes a serial number so that the customer can monitor the delivery of your order.

3) Acceptance of the order

The acquisition of the products must be made via the activation of the button “Confirm order” link at the footer of the purchase application, and expresses the full acceptance of each and every one of the terms and conditions as shown Web page TOUCH COMPLEMENTS® prior to the acquisition of products, but are applicable developments that may occur in the clauses of the terms and conditions hereinafter.
From the time of acceptance, the user acquires the status of Company Customer described in these terms and conditions. Any product or service offered by TOUCH COMPLEMENTS® after must be a new hire.
If You wish to read more carefully the terms and conditions, you can print out or save the document electronically.
TOUCH COMPLEMENTS® send the Client, once expressly accepted these terms and conditions, confirmation of the contract made with all its terms, by e-mail before 24 hours of purchase are met.
TOUCH COMPLEMENTS® informs you that archives electronic documents that are formalized shopping.
In case the customer made a mistake in sending the data may modify them in the My Account section and will be considered for future acquisitions. If the error is given in the current order, the Customer must contact the Customer Service.

4) Shipping Information

It depends on the item or items purchased through the online store, has different shipping methods available depending on the geographical area in which it is located. When you go to make the payment, we will tell you choose the shipping method regarding your order. Shipping costs are based on the shipping method chosen and calculated automatically during the checkout process before finalizing the order.

A. Delivery Places:

We ship in the Canary Islands, Ceuta and Melilla and Peninsular Spain and the Balearic Islands. We also sent to Europe and elsewhere.

B. Timing and Delivery:

Shipping costs are calculated based on the sum of each item that makes up the order so that as more or less items to shopping cart are added the amount will be automatically adjusted. However, price per kilo, the more weight the amount is more economical.
We offer the following shipping methods:

· National (Spain)

You will receive your order within 3-5 business days approximately complete. We believe business day on weekdays from Monday to Friday, except public holidays marked in the official calendar.

The minimum cost of the Domestic Shipping is 3.50 EUR

· International (Europe and Rest of World)

You will receive your order within approximately 5-10 full business days. We believe business day on weekdays from Monday to Friday, except public holidays marked in the official calendar.

The minimum international shipping cost is 4.50 EUR

· Free (For purchases above 50 €)

Shipping costs automatically switch to free for orders above 50 €. You will receive your order within 3-5 business days or so to complete the nations and 5-10 business days approximately complete shipments for international shipments. We believe business day on weekdays from Monday to Friday, except public holidays marked in the official calendar.

Free Shipping cost is 0.00 EUR

5) Monitoring and order history

If you have an account at www.touchcomplements.com, you can track your orders by visiting “My Account” and clicking “View my orders”. There you can view your past orders or view the status of your current order.
If you do not have an account, please contact our Customer Service, which will make every effort to inform about the status of your application.

6) Product Review

Note that assumes the risk of the products you have ordered once completed shipping. If the package is damaged, please do not accept the shipment. Without prejudice to their rights, it is responsible for inspecting the product and notify us of any complaint. In the case of defective products or disagreement with your application, you have the option of returning the defective product and refund the purchase price and all shipping costs.

7) Availability and validity of the offer

We strive to take stock of all items offered on the website. In case we ask for products that are not in stock, we reserve the right not to accept the offer. You will be notified by email and any other payment, of course, will be returned.
Prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Errors can occur in prices or spelling errors.

8) Orders

The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we endeavor to execute such work at night.
To shop in www.touchcomplements.com must be at least 18 years of age and possess a credit card accepted by us, described in paragraph 12 of these terms.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email before any action to try to solve the problem and return any payment made:

• Your payment information or n is inaccurate or unverifiable;
• Your request may have been made for fraudulent purposes, or in connection with a crime or n or other illegal activity;
• There was an inadvertent error in the Shop L í line, eg a payment error, etc .;
• We have reason to believe that a minor;
• The env í or outside ñ to mainland Spain, the Balearic Islands, Europe and Rest of the World, or failed to deliver the order at the address provided by you or n.
By placing an order in our online store, make us an offer to purchase the products you have selected on these terms and conditions. We can accept or reject the offer at our discretion.
We can only accept offers that are made through our store. We can not accept orders made by mail, letters, phone or fax.
If a product other than that requested by the client was mistakenly delivered TOUCH COMPLEMENTS®, be given the right product at no additional charge to the customer.

9) execution of the purchase

It is formalized at the time of clicking on “CHECKOUT” and after receipt shown on your screen, you commit to making a purchase, however, please see the “Returns” section.
The receipt shown on your screen is an automated acknowledgment that means we have received your purchase offer. However, recognition does not mean that we have accepted your offer, and we reserve the explicit right to decline your offer after receiving automatic recognition, which will be duly notified.
If you made a mistake in ordering, please contact our Customer Service who will be happy to help you. However, please always make sure to review your offer before placing your order.

10) Policy changes and / or refunds

10.1. Exchanges and returns

No changes or refunds, except for defective items or defects, maximum 15 days allowed.
Returns must either be sent to our Return Center under the responsibility and also by the buyer or may be delivered returns in our Stores TOUCH COMPLEMENTS (consulted on www.touchcomplements.com ).
Dpt. E-Commerce (Returns)
Plasencia street No.45, Hall 3, Pol. Ind. Llano del Camello
38639 San Miguel de Abona, Santa Cruz de Tenerife
As proof of your return, we recommend that you keep proof of delivery of your refund to be able to track the delivery to our Returns Centre and prevent loss.
Once the verification of returned products at our center, you will receive a confirmation email telling you that the amount will be paid in the same payment method you used in the purchase.

10.2) Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any reason.
To exercise the right of withdrawal is necessary that you notify us of the decision to withdraw from the contract by an unequivocal statement through the following means:

Post mail

The client can use the following although its use is not mandatory:

For the attention of:

Ecommerce department (Customer Care)
Plasencia street No.45, Hall 3, Pol. Ind. Llano del Camello
38639 San Miguel de Abona, Santa Cruz de Tenerife
Email: web@touchcomplements.com
Mr / Ms _________________________, established in _________________por this inform him desist from our sales contract / the next / s good / s (number for each item purchased reference) ________________________ with Order No. I ____________________solicitado in date _____________________y received on date ____________________.
Signature (only if submitted in paper):

Effects of withdrawal

In case of withdrawal, we will refund all payments received after the purchase, including shipping costs (with the exception of the additional costs resulting from the choice by the client in a mode other than the least expensive type of standard delivery delivery that we offer) without undue delay and in any event no later than 14 calendar days from the date on which we report the decision to withdraw from this contract. We proceed to carry out such reimbursement using the same means of payment used by the customer for the initial transaction.
We may withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof.
You must return or deliver directly the goods without undue delay and in any case no later than within 14 calendar days from the date on which you communicate your withdrawal from the contract. The deadline is met is if you send back the goods before the period has ended.

Returns must be sent to our Return Center at the following address:

Dpt. E-Commerce (Returns)

Plasencia street No.45, Hall 3, Pol. Ind. Llano del Camello
38639 San Miguel de Abona, Santa Cruz de Tenerife

Under the responsibility and by the buyer, enclosing the sales receipt and certificate of authenticity. The piece must be in perfect condition and in its original packaging and have not been opened in the event of perfumes.
To facilitate the process, return labels included with the direction of our Return Center. Additionally they may also be delivered returns in our Stores TOUCH COMPLEMENTS (consulted on www.touchcomplements.com ).
If exercising the right of withdrawal will only be responsible for the diminished value of the goods resulting from the handling of them than that necessary to establish the nature, characteristics or performance.

11) Check Fraud

In order to protect our customers and maintain the security of shopping online, we can carry out checks on the data input by sending us an order. These checks may include address verification and payment method to prevent fraud.

12) Payments

We accept the following payment methods:
• MasterCard
Please note we can not accept payment methods not specified above. If you try to pay by any other methods, we will not be responsible for the loss of payment or any other damages caused by their action.
Payment is accepted only in euros.

a) Number of verification of credit card:
To maintain your own security and prevent fraud, you will be prompted to enter your card verification number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. Usually on the right of your credit card number.

b) Payment Processing:

When your application and data have been verified and products Pedius leave our warehouse for shipping, the payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

13) Prices and taxes

All product prices, shipping and other services include taxes. Shipping costs are added per order. Always let you know the total price, including taxes and other costs such as fees and possible delivery costs.
The prices listed on the website are those applicable at the time of purchase. Prices may be subject to change without notice, but changes will not affect orders which we have accepted.

14) Secure purchase

TOUCH COMPLEMENTS® is committed to protecting the personal information of our customers. We use standard encryption protocol in the industry known as Secure Socket Layer (SSL) to keep your order information secure. All orders are transmitted in an encrypted format. To ensure that your application is secure, just check it on your Internet browser while in the order section. Most browsers use some kind of symbol to alert you to the fact that it is a secure website. We store your shipping and billing to create an account with us, but that information will not be used by anyone other than TOUCH COMPLEMENTS® and third parties who provide services related to www.touchcomplements.com.
During the purchase, the identification number (CVV) of the customer’s credit card for purchases made with credit cards are required. The CVV is a value of 3 or 4 digit number that provides a cryptographic check of the information recorded on the card. This safety feature is designed to protect consumers against fraud. Your CVV not be stored in our systems and you must provide the number every time you make a purchase www.touchcomplements.com. Click here to learn more about the CVV.

15) Minors

Our site is not directed to children under 18 years of age. We will not knowingly collect or store information on minors. If we are informed that a child has made a purchase without the consent of a parent, we will immediately, upon request of parents, proceed to the cancellation of the sale and refund any money collected after the return of the product.

16) Pictures

Some items may appear slightly larger or smaller than actual size due to screen settings and photographic technique. Other items can be represented in a larger than its actual size in order to clearly show the details, or less than its actual size, in order to show the full article size. Also shades of colors in the photographs of the products Online Store can be altered by the resolution of your monitor and may differ from the actual.

17) Counterfeit Alerts

TOUCH COMPLEMENTS® products are available exclusively on the website of TOUCH COMPLEMENTS® ( www.touchcomplements.com ) and shops TOUCH COMPLEMENTS®. Buyers should be wary of assumptions TOUCH COMPLEMENTS® products sold through unauthorized channels. Beware of fakes. By buying any piece of TOUCH COMPLEMENTS® a certificate of authenticity that certifies the legitimacy of the product and is valid regarding any imperfection in production is issued.

18) Customer Service

For any complaints or queries please contact TOUCH COMPLEMENTS® through the section of the website or through the following media:
Email: web@touchcomplements.com

19) Language

The language of the contract between the Customer and TOUCH COMPLEMENTS® be perfected is the Castilian, with a translated into English and German version.

20) Responsibilities of the Company

TOUCH COMPLEMENTS® guarantees the quality of service contracted through the Online Store.
They are guaranteed all rights laws already ensure consumers and users.
The breach of any of these Terms and Conditions may result in the return of products or cancellation of services purchased by the Customer.

21) Customer Responsibilities

The Customer undertakes to make proper use of the Services, without infringing the law, or infringe the rights and interests of third parties.
The Customer warrants the accuracy of the data provided by filling in forms of contract, avoiding the causation of harm to TOUCH COMPLEMENTS® product incorrectness thereof.
The breach of any of these terms and conditions may result in the withdrawal or cancellation of the Services by TOUCH COMPLEMENTS® without prior notice to Customer and without giving right to compensation.

22) Personal and commercial communications

Please note that your personal data are part of a file owned by TOUCH COMPLEMENTS, in order to process your order, answer your queries and send you information about products and services TOUCH COMPLEMENTS brand, both postal and electronic media.
Also, your data may be communicated to other companies in the Group TOUCH COMPLEMENTS (whose updated list can be found on the website www.touchcomplements.com ), unless you object to it using the means indicated below, in order that told about the products and services marketed by any means including electronic.
You can exercise your rights of access, rectification, cancellation and opposition as well as revoke their consent to receive commercial communications, by writing to the headquarters of TOUCH COMPLEMENTS, Plasencia Street No.45, Hall 3, Pol. Ind. Llano del Camello, 38639, San Miguel de Abona, Santa Cruz de Tenerife, indicating Ref. “Data protection” or sending an e-mail to the following address web@touchcomplements.com indicating its name and providing a copy of your ID or equivalent identification document.

23) Intellectual Property

Intellectual and industrial property rights over the works, trademarks, logos, and any other subject of protection contained in the website TOUCH COMPLEMENTS® belong exclusively to TOUCH COMPLEMENTS® or third parties who have authorized their inclusion on the website. The reproduction, distribution, marketing or transformation of such works, brands, logos, etc. It constitutes an infringement of intellectual and industrial property TOUCH COMPLEMENTS® or holder thereof, and may lead to the exercise of any judicial or extrajudicial actions they may be entitled in the exercise of their rights.
Also, the information to which the client can access through the web, can be protected by industrial, intellectual or other property. TOUCH COMPLEMENTS® not be liable in any case and under any circumstances for violations of such rights may commit as a user.

24) Guarantees

TOUCH COMPLEMENTS®, be liable to the Client for any lack of conformity which express deliveries within two years, as established by current legislation. The security for those damages caused by the use or misuse is excluded, and in general all those excluded by law.

25) Law and Jurisdiction

The relationship between TOUCH COMPLEMENTS® and Customer Spanish legislation shall be governed and any dispute shall be submitted to the Courts and Tribunals of the customer’s home.
The Company will pursue the breach of these terms and conditions and any misuse of the website, exercising all civil and criminal actions that may fall and attend law.


Platform for online dispute resolution

We would like to inform you that for online merchants the new year brings relevant legislative changes. UIn ° 524/2013 Regulation on online dispute resolution for consumer from the day 09.01.2016.

Regulation called ODR (Online Dispute Resolution) seeks to establish an independent, impartial, transparent, effective, fast and just to solve various disputes arising from international online sale of goods and services between the EU proceedings.

This objective should be achieved through the establishment of an ODR platform (the platform of online dispute resolution) in the EU and the rules of cooperation with national bodies in charge of alternative dispute resolution.

The platform of online dispute resolution will enter into force in February 2016 and may come from the following link: